I have contacted booking.com about booking ********** where there was no one to check u...

GetHuman1212575's customer service issue with Booking.com from September 2018

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The issue in GetHuman1212575's own words
I have contacted booking.com about booking ********** where there was no one to check us in to the apartment (kept saying they were on their way then after * hours of waiting they stopped answering calls and never showed up) so therefore we had to book elsewhere. I have emailed booking.com and they said to email a receipt of my replacement hotel so that I could be reimbursed, I have done this and have had no response. Can you confirm what email I should be sending the receipt to? Can this matter be dealt with as soon as possible.*Thank you
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Booking.com

Customer service issue
Reported by GetHuman1212575
Sep 26th, 2018 - 9 mons ago
I have an issue with Booking.com too
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Seen by 8 customers so far
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Timeline
GetHuman1212575 started working on this issue
Sep 26th, 2018 6:35pm