Booking Ref ********** - Cancelled**This booking is cancelled because the credit card u...
GetHuman1205029's customer service issue with Booking.com from September 2018
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Booking Ref ********** - Cancelled**This booking is cancelled because the credit card used in invalid. I think, you should have informed us that credit card is invalid on the time we are booking, not on the day we are about to check in.**Second, there is this black rude guy who spoke to us and he kept on telling us that our booking is cancelled and informed us that we are the *rd group who've been there but cancelled! Good thing, my auntie is with us on that night to look for another room.**Third, I like you to process the refund for this booking IMMEDIATELY! This has caused us financial stress during our stay in HK! **Lastly, please reply!
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