Booking Ref ********** - Cancelled**This booking is cancelled because the credit card u...

GetHuman1205029's customer service issue with Booking.com from September 2018

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The issue in GetHuman1205029's own words
Booking Ref ********** - Cancelled**This booking is cancelled because the credit card used in invalid. I think, you should have informed us that credit card is invalid on the time we are booking, not on the day we are about to check in.**Second, there is this black rude guy who spoke to us and he kept on telling us that our booking is cancelled and informed us that we are the *rd group who've been there but cancelled! Good thing, my auntie is with us on that night to look for another room.**Third, I like you to process the refund for this booking IMMEDIATELY! This has caused us financial stress during our stay in HK! **Lastly, please reply!
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Booking.com

Customer service issue
Reported by GetHuman1205029
Sep 26th, 2018 - 2 mons ago
I have an issue with Booking.com too
Fixed
Seen by 4 customers so far
Similar issue to 4870 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1205029 started working on this issue
Sep 26th 3:02am
GetHuman1205029 indicated the issue is not fixed yet.
Sep 27th 3:06am
GetHuman1205029 indicated the issue is not fixed yet.
Sep 27th 5:29am