We have booked a hotel in Bali and were paying in Australian dollar via my amex bill wh...

GetHuman1195115's customer service issue with Booking.com from September 2018

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The issue in GetHuman1195115's own words
We have booked a hotel in Bali and were paying in Australian dollar via my amex bill which the web site showed however when I check my bill I have been charged in IDR currency which has resulted in a $*** commission fee. This should not happen if your web site showed the payment in AUD can you please refund us this amount I can send you my Amex statement for your reference booking ID ***********Name on booking Danika Tropman
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Booking.com

Customer service issue
Reported by GetHuman1195115
Sep 25th, 2018 - 2 mons ago
I have an issue with Booking.com too
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Seen by 6 customers so far
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Timeline
GetHuman1195115 started working on this issue
Sep 25th 4:53am