Paid for accommodation not used

GetHuman-themban's customer service issue with Booking.com from September 2018

Help with my Booking.com issue
The issue in GetHuman-themban's own words
To get the right and comfortable place for my family ... I booked the accommodation for my family at Springside Road house with a reservation number ********** but the service rendered was not good or did nor meet expectation and they could not stay in the property and my family is stuck without accommodation in Hillcrest at **h** as I send this message although I fully paid for accommodation.
This establishment is giving booking.com a bad reputation as it seems like we pay for the service not delivered. Booking.com also need to audit the places before advertising.
I need to get back my refund which the establishment promised to refund the same evening sothat my family could book the alternative accommodation but was never dome
I always book with booking.com and I pay for the service I get. I am currently in the accommodation booked through booking.com as I send this painful message
Spoke to the manager of the guesthouse but she seems not being helpful
I have an issue with Booking.com too
How GetHuman-themban fixed the problem
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Booking.com

Accommodation at Springside Road House
Customer service issue
Reported by GetHuman-themban
Sep 23rd, 2018 - 2 mons ago
I have an issue with Booking.com too
Fixed
Seen by 8 customers so far
Similar issue to 4761 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-themban started working on this issue
Sep 23rd 6:55pm
GetHuman-themban indicated the issue is not fixed yet.
Sep 24th 7:06pm
GetHuman-themban indicated the issue is not fixed yet.
Sep 24th 7:14pm
GetHuman-themban indicated the issue is not fixed yet.
Sep 24th 7:43pm
GetHuman-themban indicated the issue is not fixed yet.
Sep 24th 7:46pm