GetHuman-themban's customer service issue with Booking.com from September 2018
Help with my Booking.com issue
The issue in GetHuman-themban's own words
To get the right and comfortable place for my family ... I booked the accommodation for my family at Springside Road house with a reservation number ********** but the service rendered was not good or did nor meet expectation and they could not stay in the property and my family is stuck without accommodation in Hillcrest at **h** as I send this message although I fully paid for accommodation.
This establishment is giving booking.com a bad reputation as it seems like we pay for the service not delivered. Booking.com also need to audit the places before advertising.
I need to get back my refund which the establishment promised to refund the same evening sothat my family could book the alternative accommodation but was never dome
I always book with booking.com and I pay for the service I get. I am currently in the accommodation booked through booking.com as I send this painful message
Spoke to the manager of the guesthouse but she seems not being helpful
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