About ** -** minutes ago I tried to book a twin room through you and completed the appl...

GetHuman-johnfitt's customer service issue with Booking.com from October 2018

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The issue in GetHuman-johnfitt's own words
About ** -** minutes ago I tried to book a twin room through you and completed the application on line giving my card details . On completion the screen came up saying no room available so I tried another site and secured a booking. I then received an email saying you had taken £**.** for a room that was not available when I booked. Can you please refund my debit card ending **** as soon as possible. Card name John W ****
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Booking.com

Customer service issue
Reported by GetHuman-johnfitt
Oct 10th, 2018 - a mon ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-johnfitt started working on this issue
Oct 10th 6:41pm
GetHuman-johnfitt shared this issue with others over email
Oct 10th 6:43pm