We made reservation for * nights at lakeside inn in Wakefield Massachusetts . I looked...

GetHuman1309728's customer service issue with Booking.com from October 2018

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The issue in GetHuman1309728's own words
We made reservation for * nights at lakeside inn in Wakefield Massachusetts . I looked this hotel up on booking .com and it looked acceptable, however when we arrived it was nothing like you advertised. I would rather have slept in my car . This place was disgusting. My husband was almost afraid to go in and tell them we were not staying. I would have taken a picture but it was dark and people were roaming all around parking area. We have done a lot of traveling including abroad but I have never seen such a place and this is the first time we have refused to stay. The hotel charged for two nights and would not return even the second. I am very disappointed in the advertising and this hotel
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Customer service issue
Reported by GetHuman1309728
Oct 10th, 2018 - 3 mons ago
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GetHuman1309728 started working on this issue
Oct 10th, 2018 4:25pm