I had a dobule room at Hotel Tomboukto Fes booked, but yesterday I got an email that I...

GetHuman1170258's customer service issue with Booking.com from September 2018

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The issue in GetHuman1170258's own words
I had a dobule room at Hotel Tomboukto Fes booked, but yesterday I got an email that I need to cancel my stay due to renovation at the hotel. Email included a suggestion for an alternative hotel but it didn't suit my needs so I choose different one (also through Booking). All booked and confirmed, I also emailed you twice, replying for Booking's Customer Service message. The issue is that I still didn't get any reply, my trip to Fes starts in two days and the booking at Hotel Tomboukto Fes is not refundable. All I need from you is to make sure that my booking at Hotel Tomboukto Fes will be cancelled for free (as you promised in the email). Please contact me ASAP so I can make sure the problem will be solved.
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Booking.com

Customer service issue
Reported by GetHuman1170258
Sep 20th, 2018 - 6 mons ago
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Timeline
GetHuman1170258 started working on this issue
Sep 20th, 2018 1:04pm