I booked accommodation at Cave Units in Coober Pedy South Australia Australia *On arr...

GetHuman-josieug's customer service issue with Booking.com from September 2018

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The issue in GetHuman-josieug's own words
I booked accommodation at Cave Units in Coober Pedy South Australia Australia *On arrival we found the unit dirty*Shower was dirty*mouldy *Kitchen sink dirty with sauce stuck to the sink*Ceramic cook top dirty with built up grime *Splash back tiles had smeared grease *Kitchen floor dirty*unmopped *The unit smelt*Bed linen stained*I contacted the owner and was advised to wait for the cleaners and instruct them of what i wanted cleaned**With all due respect it is not my responsibility to show the clearners what needs to be done and in addition we felt uncomfortably having them on the property whilst there*The amount of cleaning required would have taken several hours due to the long term poor cleaning *That is the reason why one has late check in*Also Coober Pedy is in the middle of the Australian Outback with next town*accommodation being *.** hours away as it was getting late *pm we had to make a snap decision as to whether we stay or not as the sun was due to go down at *ish and due to Kangaroos, sheep, cowes, emus, foxes etc everyone advises that these roads cannot be travelled approaching*during*after sunset*Considering the above i think its reasonable in expecting a full refund*Look forward to hearing from you*Kind Regards *Josie Uglietta
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Booking.com

Customer service issue
Reported by GetHuman-josieug
Sep 20th, 2018 - 6 mons ago
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GetHuman-josieug started working on this issue
Sep 20th, 2018 3:41am