I have a confirmation number ********** my date is Oct *-** in Bangkok Avani Anantara...

GetHuman-eemalvar's customer service issue with Booking.com from September 2018

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The issue in GetHuman-eemalvar's own words
I have a confirmation number ********** my date is Oct *-** in Bangkok Avani Anantara, I m a regular booker*client of Booking.com. Before I made this the site says it’s free cancellation. I requested to have my booking be cancelled but your office was telling me that I can cancelled but they need to charge me and they said because Avani don’t want to cancelled but when I called Avani they don’t even have my reservation in their booking. And they said how can they cancel if they don’t have my reservation.*I’m not a new customer of Booking.com I usually use your site but I just don’t need that room on that date it’s not justifiable to charge me even I’m not using it.*Hoping for your kind understanding.**Edwin Malvar******@***.com
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Customer service issue
Reported by GetHuman-eemalvar
Sep 19th, 2018 - 6 mons ago
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GetHuman-eemalvar started working on this issue
Sep 19th, 2018 11:40am