hello booking.com. you sold us a lemon. we came to whitehorse to the canada*s best valu...

GetHuman-ilstar's customer service issue with Booking.com from September 2018

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The issue in GetHuman-ilstar's own words
hello booking.com. you sold us a lemon. we came to whitehorse to the canada*s best value inn and there is no hot water. we actually booked the property because of a free airport shuttle. we already had to book a cab instead, but i noticed on the booking assistant that the hotel let me know that the shuttle was cancelled as of ** september. however, they did promise a bath tub. when we arrived, there was no hot shower, only cold water. that situation continued today. we are booked until tomorrow and can*t have a hot shower either today. we would like to negotiate a discount for that. thanks, we have been with booking.com for years and booked many hotels. thanks and kind regards, ilka
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Booking.com

Customer service issue
Reported by GetHuman-ilstar
Sep 18th, 2018 - 6 mons ago
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Name on the booking
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4 digit PIN
Timeline
GetHuman-ilstar started working on this issue
Sep 18th, 2018 7:48pm