JM Stanton - Melia la Americas Varadero - Ref: ************Hello,*This is about my *th...

GetHuman-jmandmok's customer service issue with Booking.com from September 2018

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The issue in GetHuman-jmandmok's own words
JM Stanton - Melia la Americas Varadero - Ref: ************Hello,*This is about my *th attempt at trying to contact booking.com*Re the booking above - you will see clearly that I booked two rooms with * people in each room, with names written alongside the booking, separated by commas.*There was no facility for me to actually edit the no of people no matter how many times I tried.*We paid full price - $**** NZD for * people per room for * nights...........which is also the same price on your website.*On arrival, the very rude receptionist Eliza - would not honour out booking which was made in good faith for * people with booking.com*she made me pay another $****US$ to include the extra two people.*this is wrong as you can see from my booking...............*can you rectify this for me please - I shall look forward to actually hearing from someone at booking.com*thank you,
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Booking.com

Customer service issue
Reported by GetHuman-jmandmok
Sep 18th, 2018 - 6 mons ago
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GetHuman-jmandmok started working on this issue
Sep 18th, 2018 5:16pm