Want to know if can re book non refundable accomodation due to a medical emergency with a medical certificate?

GetHuman1159159's customer service issue with Booking.com from September 2018

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The issue in GetHuman1159159's own words
Change booking dates for non refundable accomodation due to medical emergency and have medical certificate as documented proof of not being able to commit to booking. ... Have non refundable accomodation booked starting **th September, daughter has just had emergency surgery **th September, have medical certificate stating daughter can not fly in time for booking. Can I get out of booking without being charged with supply of medical certificate or can I re book for a different time and not lose any money?
Would like to be able to re book for a later date without losing any money,
Have booked many times previously and am a good customer.
I have an issue with Booking.com too
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How Do I Delete My Booking.com Business Account?Can I Make Changes to a Booking.com Reservation?How Do I Cancel My Booking.com Reservation?What Do I Do If I Was Charged Twice by a Hotel on Booking.com?How do I submit feedback or make a complaint to Booking.com?
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FIX: Booking.com cancelled ut themselves but they delayed a bit to send me the can...
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Booking.com

Booking.com
Customer service issue
Reported by GetHuman1159159
Sep 18th, 2018 - 3 years ago
I have an issue with Booking.com too
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Seen by 9 customers so far
Similar issue to 4479 others
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Timeline

GetHuman1159159 started working on this issue
Sep 18th, 2018 7:13am

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