Want to know if can re book non refundable accomodation due to a medical emergency with a medical certificate?

GetHuman1159159's customer service issue with Booking.com from September 2018

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The issue in GetHuman1159159's own words
Change booking dates for non refundable accomodation due to medical emergency and have medical certificate as documented proof of not being able to commit to booking. ... Have non refundable accomodation booked starting **th September, daughter has just had emergency surgery **th September, have medical certificate stating daughter can not fly in time for booking. Can I get out of booking without being charged with supply of medical certificate or can I re book for a different time and not lose any money?
Would like to be able to re book for a later date without losing any money,
Have booked many times previously and am a good customer.
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Customer service issue
Reported by GetHuman1159159
Sep 18th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 4479 others
0 customers following this


GetHuman1159159 started working on this issue
Sep 18th, 2018 7:13am