Hi *Booking confirmation:***********.**We did not realise the apartment we booked was p...

GetHuman-mfprin's customer service issue with Booking.com from September 2018

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The issue in GetHuman-mfprin's own words
Hi *Booking confirmation:***********.**We did not realise the apartment we booked was privately owned. We thought we were booking an apartment in a hotel. *There is no issue with this however the Owner is requesting direct payment into their personal bank account prior to arrival. *We had opted to pay on arrival by credit card. *Also we have just read on Booking.com site they request $*** in cash on arrival for any damage which we were not aware of when we booked. **We did have issues originally as our credits card details were not on the system. This has now been rectified. **I replied to the owner Booking.com has our credit card details now and was reluctant to give them the details directly via email or make payment straight into their personal account. **Is the owner paid through Booking.com or direct to their bank account. **Kind Regards **Marie & Chris Florence
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Booking.com

Customer service issue
Reported by GetHuman-mfprin
Sep 17th, 2018 - 9 mons ago
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GetHuman-mfprin started working on this issue
Sep 17th, 2018 1:29am