Hurricane Florence is preventing my travels for the weekend of September **th-**th...

GetHuman-kenyeah's customer service issue with Booking.com from September 2018

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The issue in GetHuman-kenyeah's own words
Just change the dates to after Hurricane Florence leaves our area (VA-NC) and it's safe to travel again ... Hurricane Florence is preventing my travels for the weekend of September **th-**th ****-which is when I've booked a room in Charlotte, NC. I just would like to change the dates to another weekend, when traveling is permitted safely again. The site is telling me i can not change the dates and i would be charged $*** to cancel, i dont want to cancel just change the dates. If i have to cancel to rebook then i dont want to be charged as this was not the original plan but no one can control the weather. Basically i would like to change the dates of my hotel stay please and thank you. Also the property I'm booked at is willing to change the dates but because i booked thru a *rd party they need booking.com to give the ok.
Yes the room in nonrefundable but i don't want a refund, i can't travel during the hurricane so i would like to change the dates to another weekend when traveling is deemed safe again.
Simply changing the dates, I'll be at the same hotel, I'll keep the same reservation as far as room type-no upgrade needed for this inconvenience, just please change the dates please and thank you!
I've contacted the property, changing the dates are ok with them but they can't act on it until bookinh.com gives them the green light.*I've been emailing the customer service department, after giving them my conformation and pin number i haven't heard anything else yet
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Booking.com

Hotel reservation
Customer service issue
Reported by GetHuman-kenyeah
Sep 13th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4272 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-kenyeah started working on this issue
Sep 13th, 2018 11:39pm

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