Mold, urine and pubic hair behind the toilet along with a remade dirty bedding. Rehoboth beach Delaware
GetHuman-kathiet's customer service issue with Booking.com from August 2018
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We made a reservation at the sandcastle motel in Rehoboth. It was disgusting* filthy when we entered the room. We let them know immediately that we were not going to be staying and why. We asked for a refund and was told that we would have to go through booking.come. I called and let them know and that I had taken pictures. Sandcastle agreed to refund and booking.com who we went through said that it would take up to * days. This was on the **th of Aug. Confirmation *********** pin code ****. We would very much appreciate our money back into our account * Thank you, David Padilla
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