Booking ref: ****.***.****In March you cancelled a booking made to 'Le Petit Chabron' a...

GetHuman1034673's customer service issue with Booking.com from August 2018

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Booking ref: ****.***.****In March you cancelled a booking made to 'Le Petit Chabron' and found alternative accommodation at 'Domaine Brise Bois'. You promised to pay the **Euro difference between the two hotels in an email sent to me on **.**.** at **am. **I've now emailed copies of the required invoice three times and heard nothing. **I called your customer services department this morning and spoke to someone called Kevin who was unhelpful, verging on rude. Although I have an email from you and a booking code, as I couldn't remember a PIN number had he said there was nothing he could do to verify who I was or my story. **This is appalling customer service and I will continue to complain until this is resolved.**Eleanor Simpson
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Booking.com

Customer service issue
Reported by GetHuman1034673
Aug 25th, 2018 - 4 mons ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1034673 started working on this issue
Aug 25th 9:52am
GetHuman1034673 confirmed the issue is fixed. Hooray!
Aug 26th 10:56am