Totally disgusting!!! Problem is NOT FIXED !!Booking. Com failed to cancel the reservation on July **, and I received a cancellation text from them. I called the hotel manager by phone on August ** and was told that two nights have already been paid using my credit card. He refused to get involved to resolve this problem. He said Booking. Com made the error by not cancelling the reservation and are responsible for dealing with the problem. Booking. Com refuses to acknowledge their mistake, and the hotel manager got his money so he doesn't care

GetHuman1033631's customer service issue with Booking.com from August 2018

40 views | 3404 similar | 0 following
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The issue in GetHuman1033631's own words
Get my money back from the credit card charges on a cancellation. ... I cancelled "All " reservations on July **and received a cancellation text. On August **, I contacted the hotel manager by phone and was told that two nights have already been paid in full with my credit card $***.**. This credit card charges is a total fraud!! The hotel manager stated that their was nothing he could do because Booking. Com failed to cancel the reservation.
Greedy hotel manager , and reckless Booking. Com. They just don't care as long as they have my money!
Return my money
I made a reservation, and cancelled with plenty of time that they acknowledged the cancellation.
They refuse to listen, they got paid
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Booking.com

Hotel cancellation
Customer service issue
Reported by GetHuman1033631
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 40 customers so far
Similar issue to 3404 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman1033631 started working on this issue
Aug 24th, 2018 11:24pm
GetHuman1033631 indicated the issue is not fixed yet.
Aug 25th, 2018 1:50am
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Aug 25th, 2018 2:24am
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Aug 25th, 2018 2:26am
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Aug 26th, 2018 12:26am
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Aug 26th, 2018 12:26am
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Aug 26th, 2018 12:27am
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Aug 26th, 2018 12:27am
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Aug 26th, 2018 12:28am
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Aug 26th, 2018 12:53am
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Aug 26th, 2018 12:54am
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Aug 26th, 2018 12:54am
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Aug 26th, 2018 1:59am
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Aug 26th, 2018 2:03am
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Aug 26th, 2018 2:09am
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Aug 26th, 2018 5:36pm
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Aug 26th, 2018 7:05pm
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Aug 26th, 2018 7:05pm
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Aug 26th, 2018 7:06pm
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Aug 26th, 2018 7:06pm
GetHuman1033631 indicated the issue is not fixed yet.
Aug 26th, 2018 7:06pm
GetHuman1033631 indicated the issue is not fixed yet.
Aug 26th, 2018 7:06pm
GetHuman1033631 indicated the issue is not fixed yet.
Aug 26th, 2018 7:06pm
GetHuman1033631 indicated the issue is not fixed yet.
Aug 26th, 2018 7:08pm
GetHuman1033631 indicated the issue is not fixed yet.
Aug 26th, 2018 7:08pm
GetHuman1033631 indicated the issue is not fixed yet.
Sep 4th, 2018 9:44pm

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