Hi I am due to stay at Hotel Napoli in Naples ** August till * September. I made three...

GetHuman1031183's customer service issue with Booking.com from August 2018

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The issue in GetHuman1031183's own words
Hi I am due to stay at Hotel Napoli in Naples ** August till * September. I made three separate bookings as hoped other family members could travel too. *Then I cancelled two bookings within free cancellation period. *I see from my credit card statement that this hotel has already taken two amounts from the card I put on bookings. They took £***.** on ** August and £***.** on ** August. I didnt receive any notification about this from the hotel or from booking.com. I cannot see anywhere on my booking that they are allowed to do this. Please advise
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Customer service issue
Reported by GetHuman1031183
Aug 24th, 2018 - 4 mons ago
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GetHuman1031183 started working on this issue
Aug 24th 1:34pm