I booked a room at Schell Motel Express in Vernon, BC which I found on Booking.com webs...

GetHuman-lyndagil's customer service issue with Booking.com from August 2018

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The issue in GetHuman-lyndagil's own words
I booked a room at Schell Motel Express in Vernon, BC which I found on Booking.com website at the end of May, ****, it was for a room with two queen beds and pet room, this is what the ad read, I chick on book button and the total cost came up, I paid this on masterCard. The booking was for August **-**, **** when I got there yes the room was available, so I thought. On August **th, the motel informed me that I was not in a pet room and there would be an additional charge of $***.** for cleaning as some people are allergic to dogs. I definitely booked a Pet room with two queen size beds and request my $***.** is refunded, this can be verified by the original ad posted.
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Customer service issue
Reported by GetHuman-lyndagil
Aug 23rd, 2018 - 4 mons ago
I have an issue with Booking.com too
Fixed
Seen by 8 customers so far
Similar issue to 3355 others
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Items needed
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Timeline
GetHuman-lyndagil started working on this issue
Aug 23rd 7:20pm
GetHuman-lyndagil indicated the issue is not fixed yet.
Aug 24th 8:52pm
GetHuman-lyndagil indicated the issue is not fixed yet.
Aug 24th 8:53pm
GetHuman-lyndagil indicated the issue is not fixed yet.
Aug 26th 9:03pm