I booked a room at Schell Motel Express in Vernon, BC which I found on Booking.com webs...
GetHuman-lyndagil's customer service issue with Booking.com from August 2018
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I booked a room at Schell Motel Express in Vernon, BC which I found on Booking.com website at the end of May, ****, it was for a room with two queen beds and pet room, this is what the ad read, I chick on book button and the total cost came up, I paid this on masterCard. The booking was for August **-**, **** when I got there yes the room was available, so I thought. On August **th, the motel informed me that I was not in a pet room and there would be an additional charge of $***.** for cleaning as some people are allergic to dogs. I definitely booked a Pet room with two queen size beds and request my $***.** is refunded, this can be verified by the original ad posted.
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