I made a reservation for a * room * adults for Aug **,**** @a Super * East Middletown N...

GetHuman-redbudru's customer service issue with Booking.com from August 2018

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The issue in GetHuman-redbudru's own words
I made a reservation for a * room * adults for Aug **,**** @a Super * East Middletown NY. We needed to change that room and rebook for a different room * room * double beds * adults for the same date The first room was canceled ( was sent the confirmation notice to my e mail. The second booking I did not receive a confirmation or a pin number. The woman that I talked to on Aug **nd to help with the change had broken English and there was definitely a communication issue. On Aug the ** rd , I found out I didn't,t need to go to Ny. I called the Super * on Aug **, **** at Middletown East and was told I would have to call Booking.com. Trying to find a number for you was a problem. You don't,t have a business or customer service number easily available . When I talked to the gentleman finally at customer service, I was told they didn't, have a second booking . Which wasn't,t true cause the motel said we were booked. He finally found the second booking under my husbands name with his e mail . I had booked the room under my name with my e mail. So the woman who booked me the second time on Aug the **nd booked me wrong along with no confirmation info. I just wanted to cancel the second room , IT SHOULD NOT BE THAT DIFFICUT nor MADE THAT Difficult to do a cancellation. I will no longer book through your company . Just to much trouble * Florence Jenkins
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Booking.com

Customer service issue
Reported by GetHuman-redbudru
Aug 23rd, 2018 - 4 mons ago
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GetHuman-redbudru started working on this issue
Aug 23rd 6:07pm