We checked in to the Extended Stay Hotel in Houston Texas. The room had dead and live r...

GetHuman1006415's customer service issue with Booking.com from August 2018

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The issue in GetHuman1006415's own words
We checked in to the Extended Stay Hotel in Houston Texas. The room had dead and live roaches and towels with hair on them. I complained to the front desk clerk and we were given another room however the new room also had the same bug problem and again I had to bring it up with the front desk. There were also dead bugs on the floor by the elevator. We also had to carry our dirty linen to front desk before they would give us any more towels. There was no maid service at all for our two night stay. We would have left and gone to another hotel, but our fee was not refundable. I am really hoping that I do not have any bugs in my belongings when I return home! Overall, the hotel was just dirty and unsatisfactory. I would not give the hotel a * star raring like your website did. Shame on this hotel for such a dirty and unsanitary environment.
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Booking.com

Customer service issue
Reported by GetHuman1006415
Aug 18th, 2018 - a yr ago
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Seen by 6 customers so far
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Items needed
Name on the booking
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Timeline
GetHuman1006415 started working on this issue
Aug 18th, 2018 12:08am
GetHuman1006415 indicated the issue is not fixed yet.
Aug 18th, 2018 2:20am
GetHuman1006415 indicated the issue is not fixed yet.
Aug 19th, 2018 3:48am