Yesterday around * pm I made a reservation to stay at Best Western Dulles Airport Inn...

GetHuman-aggobr's customer service issue with Booking.com from August 2018

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The issue in GetHuman-aggobr's own words
Yesterday around * pm I made a reservation to stay at Best Western Dulles Airport Inn. When I learnt that my daughter was not feeling well I was forced to make other arrangements. *Immediately I began trying to contact booking.com. As a tourist I borrowed a fellow passengers phone as i did not a local U.S. phone. **. I called *** ******* from the Amtrak station and cancelled. ***. I called the hotel. The receptionist told me she couldn't assist. ***. I went online and using a link on the booking. com site I punched in the reservation number and completed the steps to cancel the booking. *ALL THIS WAS DONE BEFORE the *pm deadline given by booking.com in order to secure free cancellation. **I am now seeing in my email a request too rate my stay at Best Western. **I have used booking. com over the years with much success and i would be grateful for the urgent rectification of this matter.
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Booking.com

Customer service issue
Reported by GetHuman-aggobr
Aug 16th, 2018 - a yr ago
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Seen by 11 customers so far
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-aggobr started working on this issue
Aug 16th, 2018 9:00am
GetHuman-aggobr indicated the issue is not fixed yet.
Aug 17th, 2018 7:18pm
GetHuman-aggobr indicated the issue is not fixed yet.
Aug 19th, 2018 12:24pm
GetHuman-aggobr indicated the issue is not fixed yet.
Aug 19th, 2018 12:33pm
GetHuman-aggobr indicated the issue is not fixed yet.
Aug 19th, 2018 12:36pm
GetHuman-aggobr indicated the issue is not fixed yet.
Aug 19th, 2018 12:36pm