I cancelled by hotel rooms * days in advance and you pulled my money from my account qu...

GetHuman-nursebra's customer service issue with Booking.com from August 2018

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The issue in GetHuman-nursebra's own words
I cancelled by hotel rooms * days in advance and you pulled my money from my account quite a few days before my arrival date. I have contacted Holiday inn and they said they can’t help me. They did see where we cancelled though. This is very shady and I will be contacting the Fair Trades Commission if this isn’t settled. My confirmation of cancellation is ********** pin ****. My names is Brandi decker the reservations were under Eric Cude but paid for with my acct. Date cancelled was *-**-** and our stay was for the *-**-**. I thought this company was affiliated with the hotel since it automatically directed payment to you. Holiday Inn stayed they are having many complaints with this same problem. I would appreciate a prompt response and resolution.
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Booking.com

Customer service issue
Reported by GetHuman-nursebra
Aug 14th, 2018 - a yr ago
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Seen by 7 customers so far
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-nursebra started working on this issue
Aug 14th, 2018 6:39pm
GetHuman-nursebra indicated the issue is not fixed yet.
Aug 14th, 2018 7:53pm
GetHuman-nursebra indicated the issue is not fixed yet.
Aug 15th, 2018 10:32pm
GetHuman-nursebra indicated the issue is not fixed yet.
Aug 15th, 2018 10:36pm
GetHuman-nursebra indicated the issue is not fixed yet.
Aug 16th, 2018 2:14am
GetHuman-nursebra indicated the issue is not fixed yet.
Aug 21st, 2018 2:29am