waiting full defund for all apartments*hotel paid for.you gave us false information fal...

GetHuman-ndestro's customer service issue with Booking.com from August 2018

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The issue in GetHuman-ndestro's own words
waiting full defund for all apartments*hotel paid for.you gave us false information false photos and admitted by phone you have had four complaints regarding apartment,and that you do not check information is correct also admitting on phone.we had to pay over £*** euro to get to naro to stay with family due to my motherinlaw unable to stay in dirty dusty conditions.we sent you pictures which you agree is unsuitable and yet we still have no full refund.we want full refund for Hotel Royal as we cannot stay as we can not find cheap enough place as to late too pricey for us,due to having to use funds to get to family as motherinlaw became unwell due to stress of situation not being able to sit outside you have pictures.We feel you have falsely advertised now resulting in costing is hundreds of pounds plus const phone calls to you cutting us off.Thos was ment to be a special holiday for my motherinlaw in law with stage * ovarian cancer who has just fineshed chemo and my son with disabilities you have ruined our holiday and have left us penniless
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Customer service issue
Reported by GetHuman-ndestro
Aug 14th, 2018 - a yr ago
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Items needed
Name on the booking
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4 digit PIN
GetHuman-ndestro started working on this issue
Aug 14th, 2018 2:01pm