Good afternoon,**I would like to make a complain and request a refund regarding the Boo...

GetHuman984517's customer service issue with Booking.com from August 2018

Help with my Booking.com issue
The issue in GetHuman984517's own words
Good afternoon,**I would like to make a complain and request a refund regarding the Booking number referenced in the email below.**We booked a bed room for three people for this weekend **-** of august. We were advised that we could checkin late for a fee and that we should advice of our estimated time of arrival on the same day.**We were travelling by car from Geneva and we experienced a lot of traffic and minor things that delayed our trip.**We called the hotel at the middle of our trip to advise of our late arrival and they told us that it was ok and that we should call a specific number when we arrive at the hotel. Ww advised continuously of our time of arrival by whatsapp message ( see screenshot of the conversation attached).**We only finally got in Verona at * am in the morning and we started calling the number advised, nonstop, without any reply ( see screenshot of the calls made).**We stayed in front of the hotel for *:** hours and no response, no show up.*Then checking the booking application we saw the reservation had been cancelled, without anyone trying to contact us or advising us of anything while we had been in communications with the agency for the whole afternoon-evening.**Finally we had to rebook another room in the ONLY hotel that was available in Verona for *** euros the night.**We consider unacceptable the treatment received by this establishment and very disappointed with the service.**We request at least a full reimbursement of the payment done for a stay we never enjoyed.**Please communicate the procedure.**Kind regards,
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Booking.com

Customer service issue
Reported by GetHuman984517
Aug 13th, 2018 - 7 mons ago
I have an issue with Booking.com too
Fixed
Seen by 7 customers so far
Similar issue to 2916 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman984517 started working on this issue
Aug 13th, 2018 9:11am
GetHuman984517 indicated the issue is not fixed yet.
Aug 16th, 2018 10:12am
GetHuman984517 indicated the issue is not fixed yet.
Aug 16th, 2018 12:52pm
GetHuman984517 indicated the issue is not fixed yet.
Aug 16th, 2018 12:53pm