Reserved a hotel through your website and when I got to the hotel they said they didn’t...

GetHuman984188's customer service issue with Booking.com from August 2018

Help with my Booking.com issue
The issue in GetHuman984188's own words
Reserved a hotel through your website and when I got to the hotel they said they didn’t have my reservation. I almost had to leave and book another hotel but luckily they had a room. You need to contact the hotel as soon as possible, by Monday morning to give them the reservation number. My name is Yonathan Dattner. Please look for my reservation and contact me as soon as possible to rectify this. **(***)***-*****Hotel is Hilton Garden Inn Philadelphia. *Thank you.
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Booking.com

Customer service issue
Reported by GetHuman984188
Aug 13th, 2018 - 7 mons ago
I have an issue with Booking.com too
Fixed
Seen by 6 customers so far
Similar issue to 2913 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman984188 started working on this issue
Aug 13th, 2018 4:34am
GetHuman984188 indicated the issue is not fixed yet.
Aug 13th, 2018 4:00pm