I had a double booking and thought I had cancelled after contacting the property direct...

GetHuman979164's customer service issue with Booking.com from August 2018

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The issue in GetHuman979164's own words
I had a double booking and thought I had cancelled after contacting the property directly. The exact dates I needed were not available through booking. com. Double Tree was able to book the exact dates I needed so I cancelled the reservations I had had on booking.com. I missed one and noticed it today. When I was cancelling I noticed it was too late for free cancellation. It would be great to get a refund for the reservation the night of **** that I had made on Booking.com I'm still staying at the Double Tree from **** to **** and didn't need to two rooms for the night of the **th. Thank you!
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Booking.com

Customer service issue
Reported by GetHuman979164
Aug 11th, 2018 - 7 mons ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman979164 started working on this issue
Aug 11th, 2018 2:40pm