Greetings. My name is Nyeneime Andy a regular customer of Booking. Com. I have an issue...

GetHuman-apostlen's customer service issue with Booking.com from August 2018

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The issue in GetHuman-apostlen's own words
Greetings. My name is Nyeneime Andy a regular customer of Booking. Com. I have an issue regarding my booking at HYATT RECENCY CREEK HEIGHTS at Dubai Health Care City **th street Bur Dubai. Booking reference: **********. My booking dates was *th August to **th August. I paid fully for the accommodation and the hotel confirm receipt of the money. The problem is that my Dubai visa did not get to my mail on time. I talked with the airline to permit me travel since I made and paid for the accommodation but was refused. Because of that, I was rescheduled and the nearest free date was for the **th August. My visa came in an hour after the closed the boarding gates on the *th. I tried flying the next day *th but all flights to Dubai were fully booked . I want Booking. Com to please reschedule my booking for **th August through **th. My flight out of Dubai is on the **th. **pm. Please kindly adjust my stay to accommodate the dates since I still intend to stay in the hotel. I had contacted the hotel but the referred me to you. Please treat urgently as I am arriving Dubai at midnight so I don't get stranded. My email address: ******@***.com *Waiting for your kind response. *Thank you **Nyeneime Andy
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Booking.com

Customer service issue
Reported by GetHuman-apostlen
Aug 11th, 2018 - 7 mons ago
I have an issue with Booking.com too
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GetHuman-apostlen started working on this issue
Aug 11th, 2018 8:44am