I booked a room and went to check in and the clerk didn't have my reservation I did it...

GetHuman-rikchase's customer service issue with Booking.com from August 2018

2 views
 | 
2821 similar
 | 
0 following
Help with my Booking.com issue
First: share to improve GetHuman-rikchase's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-rikchase to get a Booking.com rep on the line!
Always use the GetHuman Phone tocall Booking.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-rikchase may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman-rikchase's own words
I booked a room and went to check in and the clerk didn't have my reservation I did it online and so he asked for my last name and driver's license and then checked to see if it was at a alternate red lion .he then said he would call and asked me how to pronounce my last name and I told him Rowett and he only said Row into the phone and then said he didn't see any reservations at any of the alternate red lions so I said ok and went online again to try and reserve a room only to find out I had two rooms reserved. I only needed one room and the clerk was the only reason I went back online .I only needed one room for ********** To ********** I was charged for Two rooms because the clerk didn't see me down for any rooms
GetHuman-rikchase did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman-rikchase fixed the problem
We are waiting for GetHuman-rikchase to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Booking.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-rikchase fixes it.
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman-rikchase
Aug 10th, 2018 - 7 mons ago
I have an issue with Booking.com too
Not resolved
Seen by 2 customers so far
Similar issue to 2821 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rikchase started working on this issue
Aug 10th, 2018 11:42pm