Dear sir*madam,*My confirmation no. ***********Pin code: *****I am writing regarding my...

GetHuman-saharash's customer service issue with Booking.com from August 2018

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The issue in GetHuman-saharash's own words
Dear sir*madam,*My confirmation no. ***********Pin code: *****I am writing regarding my booking in Marriott hotel on the fall, Niagara, Canada which firstly has a fake picture of its location and closeness to the fall.*In the picture which is in booking.com site shows the hotel exactly face to the big horseshoe fall!!! In fact it has a lateral location.*Secondly, I didn’t receive any services although I have mentioned that it was my anniversary. We didn’t even have bottles of water in my room.*I think I paid too much for nothing.*Even the other Marriott hotel had great prices and I believe I was overcharged and it is a kind of scam to present false photos of the room and hotel ‘s location.**Please kindly advise how I can follow up the case?*Thank you in advance for your assistance.**Best ,*Sahar
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Booking.com

Customer service issue
Reported by GetHuman-saharash
Aug 10th, 2018 - a yr ago
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GetHuman-saharash started working on this issue
Aug 10th, 2018 1:55am