I arrived to my booking on doing so it was filthy there was a wooded box with cat fecus...

GetHuman971743's customer service issue with Booking.com from August 2018

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The issue in GetHuman971743's own words
I arrived to my booking on doing so it was filthy there was a wooded box with cat fecus everywhere , the owner was not around to discuss this . As we went inside the smell of cats was unbearable, I decided right then we wasn't staying there , just out of curiosity I took a look in the bed room which had dirty beding with quit a lot of body hairs on the sheets , I have emailed booking .com asking for a refund which they replied asking for my confirmation number and pun which I have sent six times and got no answer , I have also tried to call them to be on hold for ten minutes then the line went dead , please can you help me resolve this issue
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Customer service issue
Reported by GetHuman971743
Aug 9th, 2018 - a yr ago
I have an issue with Booking.com too
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Seen by 2 customers so far
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GetHuman971743 started working on this issue
Aug 9th, 2018 5:31pm