We just found out our Grandfather's funeral and services are on Monday, August **. I h...

GetHuman971178's customer service issue with Booking.com from August 2018

Help with my Booking.com issue
The issue in GetHuman971178's own words
make a new reservation, and not be charged for the one we can't make now ... We just found out our Grandfather's funeral and services are on Monday, August **. I have a booking reservation for Sunday, August ** through to Wednesday, August **. at the Acropolis motel in North Wildwood, NJ. I want to use the booking money to make a NEW reservation, at the same hotel, for Wednesday, August ** to Saturday, August **. Can I do this please? My name is Joyce Smith. phone number ***-***-**** or ***-***-******UPDATE: In order to get the reservation, I made a NEW RESERVATION for Wednesday, August **, and checking out Saturday, August **. I trust that I can receive the money back from the first booking as we just changed dates and are staying at the same hotel for the same amount of time..thank you
to receive the money back from the first booking I made
I have an issue with Booking.com too
How GetHuman971178 fixed the problem
calling booking.com directly. My issue was resolved in less than ** minutes. very happy!
Please help with my Booking.com issue
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Booking.com

booking.com
Customer service issue
Reported by GetHuman971178
Aug 9th, 2018 - 7 mons ago
I have an issue with Booking.com too
Fixed
GetHuman971178 shared how to fix
Seen by 9 customers so far
Similar issue to 2763 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman971178 started working on this issue
Aug 9th, 2018 3:39pm
GetHuman971178 indicated the issue is not fixed yet.
Aug 9th, 2018 4:41pm
GetHuman971178 indicated the issue is not fixed yet.
Aug 9th, 2018 4:58pm
GetHuman971178 indicated the issue is not fixed yet.
Aug 9th, 2018 5:00pm
GetHuman971178 confirmed the issue is fixed. Hooray!
Aug 10th, 2018 4:42pm