We just found out our Grandfather's funeral and services are on Monday, August **. I h...
GetHuman971178's customer service issue with Booking.com from August 2018
Help with my Booking.com issue
The issue in GetHuman971178's own words
make a new reservation, and not be charged for the one we can't make now ... We just found out our Grandfather's funeral and services are on Monday, August **. I have a booking reservation for Sunday, August ** through to Wednesday, August **. at the Acropolis motel in North Wildwood, NJ. I want to use the booking money to make a NEW reservation, at the same hotel, for Wednesday, August ** to Saturday, August **. Can I do this please? My name is Joyce Smith. phone number ***-***-**** or ***-***-******UPDATE: In order to get the reservation, I made a NEW RESERVATION for Wednesday, August **, and checking out Saturday, August **. I trust that I can receive the money back from the first booking as we just changed dates and are staying at the same hotel for the same amount of time..thank you
to receive the money back from the first booking I made
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How GetHuman971178 fixed the problem
calling booking.com directly. My issue was resolved in less than ** minutes. very happy!
Please help with my Booking.com issue
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