I want to cancel my current reservation for the holiday inn in Mansfield Massachusetts...

GetHuman-kkastenh's customer service issue with Booking.com from August 2018

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The issue in GetHuman-kkastenh's own words
I want to cancel my current reservation for the holiday inn in Mansfield Massachusetts without being charged for the stay on *********. I contacted the hotel directly and they were fine with the cancellation. I have to have surgery and that date will be when I am still recovering post surgery. My name is Kimberly Kastenhuber. I didn’t cancel the reservation until I was able to contact you to make sure I would get a full refund. I thank you in advance for understanding my situation. Please email me with the answer. Your prompt attention to the matter is greatly appreciated.**Sincerely, Kimberly Kastenhuber
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Booking.com

Customer service issue
Reported by GetHuman-kkastenh
Aug 9th, 2018 - 7 mons ago
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GetHuman-kkastenh started working on this issue
Aug 9th, 2018 3:33pm