The hotel i booked in madrid is very ******* not what i saw before booking i saw when i...

GetHuman-idahosa_'s customer service issue with Booking.com from August 2018

6 views
 | 
2754 similar
 | 
0 following
Help with my Booking.com issue
First: share to improve GetHuman-idahosa_'s odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-idahosa_ to get a Booking.com rep on the line!
Always use the GetHuman Phone tocall Booking.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-idahosa_ may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman-idahosa_'s own words
The hotel i booked in madrid is very ******* not what i saw before booking i saw when i get here, but i decided to bear with them waking up this morning with my kids water everywhere at *:**am in the room. And now the toilet is not ready for use anytime soon said the one who came to dry the water . please i want a change of hotel i cant put my kids life in risky in this hotel *plaza del *ngel. What a rubbish hotel even the staff too are not good too .please i demand a change of hotel or a rufund of my money.
GetHuman-idahosa_ did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman-idahosa_ fixed the problem
We are waiting for GetHuman-idahosa_ to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-idahosa_ fixes it.
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman-idahosa_
Aug 9th, 2018 - a yr ago
I have an issue with Booking.com too
Not resolved
Seen by 6 customers so far
Similar issue to 2754 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-idahosa_ started working on this issue
Aug 9th, 2018 6:57am