We did not stay at Nocks in Ocean City Md. July **th - **th. They charged us anyway. Th...

GetHuman-jeanannh's customer service issue with Booking.com from July 2018

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The issue in GetHuman-jeanannh's own words
We did not stay at Nocks in Ocean City Md. July **th - **th. They charged us anyway. They took out $*** for cancellation fee and still charged us $**** for the week. We never checked in and they were aware of cancellation the day after we booked (within ** hours). There was a mistake on your end of our original booking of Spinnaker ** on **nd Street which is where we stayed and paid in full on same dates. I appreciate your response and solution in this matter. **David Harper*(***) ***-*****Or *Jeanann *(***)***-****
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Booking.com

Customer service issue
Reported by GetHuman-jeanannh
Jul 28th, 2018 - 10 mons ago
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Timeline
GetHuman-jeanannh started working on this issue
Jul 28th, 2018 4:16pm
GetHuman-jeanannh indicated the issue is not fixed yet.
Jul 28th, 2018 5:18pm
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Jul 28th, 2018 11:16pm
GetHuman-jeanannh indicated the issue is not fixed yet.
Jul 28th, 2018 11:17pm