We just checked into Super * Somerset in PA..... my confirmation ****-******. The descr...

GetHuman921350's customer service issue with Booking.com from July 2018

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The issue in GetHuman921350's own words
We just checked into Super * Somerset in PA..... my confirmation ****-******. The description of this hotel is NOT what described online !!! This place is disgusting. Hair on the sheets, bottom sheet NOT tucked in mold, dust and mildew on a*c unit with no cover. NO Microwave, refridgerator, raised toilet seat as described !!! We booked for * nights !!! We are extremely disappointed and now are staying in a room with a garbage dump view !!! The hotel receptionist said I need to let you know we are staying only tonight ..... I have NEVER been so misled by advertising in my life of over * decades !!! Please advise me on the reason behind such misleading advertising !!! Look forward to hear from you soon!!!
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Booking.com

Customer service issue
Reported by GetHuman921350
Jul 27th, 2018 - 10 mons ago
I have an issue with Booking.com too
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Seen by 4 customers so far
Similar issue to 2254 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman921350 started working on this issue
Jul 27th, 2018 2:48am
GetHuman921350 indicated the issue is not fixed yet.
Jul 27th, 2018 3:56am
GetHuman921350 indicated the issue is not fixed yet.
Jul 27th, 2018 3:56am
GetHuman921350 indicated the issue is not fixed yet.
Jul 27th, 2018 3:58am