I, Paivi Maurice, had cancelled a booking on Hamlett Inn in Solvang, Ca on...

GetHuman920176's customer service issue with Booking.com from July 2018

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Help with my Booking.com issue
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The issue in GetHuman920176's own words
I, Paivi Maurice, had cancelled a booking on Hamlett Inn in Solvang, Ca on *********, * days prior to arrival date. Booking *********** pin ****. I have an email confirmation of this, however, the property never received the cancellation. Instead, the property was rebooked, unknown to me, using email ending co.uk which is not me. I never rebooked this property after cancellation !!! I believe, someone at Booking.com accidentally rebooked this, instead of cancelling, thus sending the property modification and or change. Again, I did not do this !! Now, the property refuses to refund me $***.** and Booking.com refuses to inform the property that this was either fraudulent or mistaken booking at which time the property would refund me. I did nothing wrong or inappropriate so, please help me get this resolved. Thank you.
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Booking.com

Customer service issue
Reported by GetHuman920176
Jul 26th, 2018 - 10 mons ago
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Timeline
GetHuman920176 started working on this issue
Jul 26th, 2018 8:01pm
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Jul 26th, 2018 8:02pm