I am writing this to make a complaint about my reservation at Ramada Inn Indianapolis A...

GetHuman-phia_mar's customer service issue with Booking.com from July 2018

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The issue in GetHuman-phia_mar's own words
I am writing this to make a complaint about my reservation at Ramada Inn Indianapolis Airport last July **. I have a prebooked hotel room under Booking.com for $**. I found out that i have $*** charge on my card on top of the $** from booking.com because they said they couldn’t find my reservation and charged me instead as walk in. They did not let me know about this while i was there, i only knew after calling then today to ask what was the $*** charge for. They want me to call Booking.com to make sure they got the payment of $** from Booking.com so they will refund me my $***
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Booking.com

Customer service issue
Reported by GetHuman-phia_mar
Jul 26th, 2018 - 10 mons ago
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Fixed
Seen by 7 customers so far
Similar issue to 2231 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-phia_mar started working on this issue
Jul 26th, 2018 11:28am
GetHuman-phia_mar confirmed the issue is fixed. Hooray!
Jul 27th, 2018 2:40pm
GetHuman-phia_mar confirmed the issue is fixed. Hooray!
Jul 29th, 2018 3:06am
GetHuman-phia_mar confirmed the issue is fixed. Hooray!
Jul 29th, 2018 3:07am