Good evening. I am hopeful u can resolve my issue promptly. *Conf number ********** p...

GetHuman-jaqmwa's customer service issue with Booking.com from July 2018

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The issue in GetHuman-jaqmwa's own words
Good evening. I am hopeful u can resolve my issue promptly. *Conf number ********** pin *****I called la flora hotel at *:**am and asked about my reservations and they said I wasn’t on the schedule. Also they charged $*** to my credit card and I asked why if I wasn’t on the list. She told me to call my bank to cancel charge. I felt disappointed about everything and went on to booking.com to cancel which charged $*** . I tried to then call booking.com and had to be on hold for ** minutes with no human interaction so I hang up. *Anyway I decided to book with Expedia who answered my call and got me a better deal with a free massage for the same dates. *I therefore have now become an Expedia fun because John also help me get extras and made sure I got the best room. *Please be ware I just want to get back my lost fees for the agony of calling a hotel that had no idea what I was talking about and the fact they recommended I go through my bank yet all I wanted is to confirm a good trip from all of my bereavement... *thanks booking.com and so long as it’s become a sad deal.
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Booking.com

Customer service issue
Reported by GetHuman-jaqmwa
Jul 25th, 2018 - 10 mons ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-jaqmwa started working on this issue
Jul 25th, 2018 3:28am
GetHuman-jaqmwa indicated the issue is not fixed yet.
Jul 25th, 2018 12:18pm