Buna ziua,**Dumneavostra pe ce site ati facut rezervarea? Am incercat sa va indentific...

GetHuman-mogagaro's customer service issue with Booking.com from July 2018

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The issue in GetHuman-mogagaro's own words
Buna ziua,**Dumneavostra pe ce site ati facut rezervarea? Am incercat sa va indentific **** adresa de email si nu figurati cu nicio rezervare pe directbooking.ro, va rog sa imi transmiteti nr. de comanda, daca ati facut rezervarea pe booking.com va rog sa luati legatura cu acestia, nu colaboram cu ei, suntem doua entitati juridice distincte.**O zi frumoasa.**Cu stima * Kind regards,** *Andreea Felicia Sfranciog*Agent Turism Call Center*Direct Booking* *Adresa : Calea Grivitei nr *** (Coral Business Center), parter, sector *, Bucuresti, Cod Postal *******(***m de Metrou Basarab, **m statia Stoica Ludescu RATB)*Email : *****@***.com*Call Center: ** *** *** ** ***Program: Luni - Vineri intre **:** - **:***Fax: ***********Online booking portal: www.directbooking.ro* **From:*****@***.com*Sent:********* **:**:** PM*To:*****@***.com Subject:Contact :Sesizari si reclamatii *DB***Direct Booking**Contact Direct Booking*Motiv:Sesizari si reclamatii**Am rezervat o camera in Oradea la Hotel Atrium pt perioada **.*****.**.**** ,conditile au fost groaznice,nu am r*mas acolo,am mers la Hotel Tranzit,Am rezervat tot prin dvs la Hotel CREME Delux Sinaia,unde sunt conditii la fel de *ngrozitoare,afar* ploua si am ajuns la ora **:**,la ora aceasta veniti de pe drum,de la Oradea,nu am avut unde sa merg s* caut o cazare si am si pl**** *n avans **% din costul Rezervari,ca rog s* verifica*i hotelurile inainte de a le oferi clien*ilor sa isi faca o rezervare,acest hotel din Sinaia cic* este de * stele,dar conditiile nu sunt nici de o stea.*Nume :Moga Garofita, Telefon:, Email:*****@***.com*Direct Booking, Calea Grivitei nr *** (Coral Business Center), sector *, Bucuresti*Call Center *** *** ** **, Fax **********, *****@***.com*Acesta este un mesaj transmis automat, ca urmare a utlizarii site-ului www.directbooking.ro. *Ne cerem scuze daca acest email a ajuns din greseala la dumneavoastra. *Pentru a nu mai primi pe viitor notificari din partea Direct Booking puteti sa eliminati adresa *****@***.com din baza noastra de date dand click pe link-ul urmator : Dezabonare**Nr rezervare: ********** din **.**.**** pt Hotel Atrium Oradea (rezervare facuta pe numele sotului meu Beletescu Marian)*Nr rezervare: ********** din **.**.**** pt Hotel Crema Deluxe Sinaia (rezervare facuta pe numele de Moga Garofita)*LA ORADEA A FOST FACUTA REZERVAREA PE NUMELE SOTULUI MEU.*LA ACEST HOTEL M-AM PREZENTAT , DAR NU AM RAMAS PT CA AU FOST CONDITII GROAZNICE, NU DE * STELE *** AU SCRIS, M-AM CAZAT LA HOTEL TRANSIT DIN ORADEA IN ACEEAS PERIOADA, UNDE AU FOST CONDITII OK SI UN PERSONAL FOARTE AMABIL.*CEI DE LA ATRIUM MI-AU DAT NR DE TEL DE LA * HOTELURI DIN ORADEA VECINII CU EI, DACA NU IMI CONVINE CONDITILE DE LA EI SA MERG AACOLA, AM SUNAT ACOLO SI ERAU TOATE CAMERELE OCUPATE, PROBABIL STIAU ACEST LUCRU, ORICUM A FOST OK UNDE AM FOST CAZATA.*PANA ACUM EU AM MAI FAACUT REZERVARI PRIN SITE-UL DVS SI NU AM AVUT GHINIONUL PE CARE L-AM AVUT IN ACEST CONCEDIU, CHIAR AM RECOMANDAT SI PRIETENILOR SITE-UL DVS, .
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Booking.com

Customer service issue
Reported by GetHuman-mogagaro
Jul 23rd, 2018 - 10 mons ago
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GetHuman-mogagaro started working on this issue
Jul 23rd, 2018 7:45pm