My wife checked into the Park Hotel in London - reservation *:********** on July **th...

GetHuman908877's customer service issue with Booking.com from July 2018

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The issue in GetHuman908877's own words
My wife checked into the Park Hotel in London - reservation *:********** on July **th. The room was nothing like it was advertised. It was disgusting. There was pigeon Poo all over the window. When she turned on the sink in the bathroom, the water went all over the floor.*I told my wife to go and stay at another hotel, as this was totally unacceptable. **I have videos and photo's of it all that she took for your reference that I can send to you.*She checked out after less than * hr (the time it took to find another hotel).**We are seeking a full refund of the hotel room as it was disgusting.**Thank you**Tom Doig*****-***-****
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Booking.com

Customer service issue
Reported by GetHuman908877
Jul 23rd, 2018 - 10 mons ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman908877 started working on this issue
Jul 23rd, 2018 5:29pm