I booked a hotel through Booking.com in Saint Simeon, Quebec on July *th, Booking...

GetHuman-marikarb's customer service issue with Booking.com from July 2018

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The issue in GetHuman-marikarb's own words
I booked a hotel through Booking.com in Saint Simeon, Quebec on July *th, Booking * **********. I was offered $** credit if I referred a friend who would also receive $** credit once she payed for the reserved room. I referred it to my friend and she booked with Booking.com a room at Elect Inn * in Cornwall (July *). Her confirmation number was **********. The price for the room was $**. To our surprise, she was charged $** * tax. we were very tired and went to bed immediately. In the morning, we asked about the difference in price and we were told it was because she booked a delux room. She argued that it was not true and since I was there when she did the booking, I was equally puzzled. Only after we left she noticed that she was given someone else's booking (it was in pencil and barely legible) with a similar surname. Not only she paid much higher price for the room, but also Booking.com did not have her registered as being at the hotel, even though she paid with her credit card under the same name as she made the reservation for. On top of that, we lost $** each. The whole experience is extremely upsetting and I would appreciate if it could be quickly resolved to our satisfaction. My name is Marika Arban, my friend's name is Jirina Marton.

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Booking.com

Customer service issue
Reported by GetHuman-marikarb
Jul 11th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 1830 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-marikarb started working on this issue
Jul 11th, 2018 11:57pm
GetHuman-marikarb indicated the issue is not fixed yet.
Jul 13th, 2018 12:58am
GetHuman-marikarb indicated the issue is not fixed yet.
Jul 15th, 2018 1:34am