Please look into this concern asap. It has been discussed with * of your customer servi...

GetHuman-swardzel's customer service issue with Booking.com from July 2018

Help with my Booking.com issue
The issue in GetHuman-swardzel's own words
Please look into this concern asap. It has been discussed with * of your customer service agents. *When I booked * hotels with you , Bristol Willow Court and London Kensington Suite, I did advise them that I was blind and bringing a registered guide dog (service animal) for the blind. Willow Court advised me that they had * large dogs who were not friendly to other dogs . *Kensington Suite Hotel said they did not accept pets at all either in or outside their hotel. When I replied to advise them that British law (Equality Act ****) mandates that they must accept service animals in hotels and all other public places at no charge, they replied that they did not accept dogs. * When I complained to your agents, I was assured that both hotels would be cancelled at no charge Willow Court was cancelled but not Kensington . Their last refusal was June ** . So on July * my friend and travelling companion Paul Miller booked another*Hotel with you in London (Easyhotel Old St.) *This past Wed July * I received a message from Kensington Suite saying that they understand my situation and that I am very welcome in their hotel. (no mention about my guide dog).*I certainly do NOT want to stay in this hotel* especially as I have another booked with you. And I certainly do NO WANT TO PAY ANYTHING to this Kensington Suite Hotel. *I do have the e-mails to prove what I am saying, I.E. this hotel was trying to break the law. I should not have to pay them for this. And you should not be offering hotels that try to break laws. Please help!**Sharon Ward-Zeller

GetHuman-swardzel did not yet indicate what Booking.com should do to make this right.

How GetHuman-swardzel fixed the problem
Persistent written and verbal complaints and reminders of Britain's Equality Act ****.
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Booking.com

Customer service issue
Reported by GetHuman-swardzel
Jul 9th, 2018 - 3 years ago
Fixed
GetHuman-swardzel shared how to fix
Seen by 11 customers so far
Similar issue to 1769 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-swardzel started working on this issue
Jul 9th, 2018 4:21pm
GetHuman-swardzel indicated the issue is not fixed yet.
Jul 9th, 2018 6:34pm
GetHuman-swardzel indicated the issue is not fixed yet.
Jul 9th, 2018 8:54pm
GetHuman-swardzel indicated the issue is not fixed yet.
Jul 9th, 2018 8:54pm
GetHuman-swardzel indicated the issue is not fixed yet.
Jul 9th, 2018 8:54pm
GetHuman-swardzel indicated the issue is not fixed yet.
Jul 9th, 2018 8:57pm
GetHuman-swardzel indicated the issue is not fixed yet.
Jul 9th, 2018 8:57pm
GetHuman-swardzel indicated the issue is not fixed yet.
Jul 9th, 2018 8:57pm
GetHuman-swardzel confirmed the issue is fixed. Hooray!
Jul 10th, 2018 2:53pm
GetHuman-swardzel confirmed the issue is fixed. Hooray!
Jul 10th, 2018 2:53pm

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