I booked a hotel at about *:**pm yesterday for last night and through the weekend. When...

GetHuman-bsmol's customer service issue with Booking.com from July 2018

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The issue in GetHuman-bsmol's own words
I booked a hotel at about *:**pm yesterday for last night and through the weekend. When we arrived at about *:**am, we couldn't get to the town our hotel was in, as it appears to be inaccessible by car, since it is in the mountains. The cable car station was closed (last ride is before *pm), we had limited cell service to contact anyone, and we were forced to sleep in the car.**The site did not provide me adequate warning about the challenge of getting to this property, and with the activities planned for the next couple of days, we wouldn't be able to stay at the property and do those things either due to the cable car schedule.**We have made other accommodations and would like to be refunded. I would also ask that Booking highlight the challenges and*or put in a check for this property moving forward so other people do not run into a similar scenario.

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Booking.com

Customer service issue
Reported by GetHuman-bsmol
Jul 7th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1716 others
0 customers following this

Timeline

GetHuman-bsmol started working on this issue
Jul 7th, 2018 7:04am