My ** year old mother booked a flight on SW Airlines and they offered to find a hotel t...

GetHuman-emilyfa's customer service issue with Booking.com from June 2018

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The issue in GetHuman-emilyfa's own words
My ** year old mother booked a flight on SW Airlines and they offered to find a hotel that matched those days for her, so she accepted. Booking.com was the *rd party that set up the reservation, but instead of filing it for August **th-**th, filed it for June **th-**th. Unless you're paying very close attention, it's easy to miss the month change. My mother requested the date change, to which booking said they'd "try to contact the hotel", but in the meantime charged her $*** dollars to cancel the reservation. This is an elderly woman on fixed income and $*** is * weeks worth of groceries and bills for her. I need to know who I should talk to in order to get her refunded the $*** they charged her to cancel her reservation when they were the ones who changed the dates on her initial reservation in the first place. Confirmation code was ****.***.***.
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Booking.com

Customer service issue
Reported by GetHuman-emilyfa
Jun 29th, 2018 - a yr ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-emilyfa started working on this issue
Jun 29th, 2018 7:03pm
GetHuman-emilyfa indicated the issue is not fixed yet.
Jun 29th, 2018 10:52pm