We are unable to go this weekend but hotel won’t directly let us cancel with no fee lik...

GetHuman-lschmitz's customer service issue with Booking.com from June 2018

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Help with my Booking.com issue
Before contacting them, items GetHuman-lschmitz may need:
Name on the booking, Booking reference, and 4 digit PIN
GetHuman-lschmitz's next move: have a Booking.com rep call.
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The issue and preferred resolution, in GetHuman-lschmitz's own words:
We are unable to go this weekend but hotel won’t directly let us cancel with no fee like we can with you and they called for the credit card info * weeks ago
I trust that Booking.com will make this right and come up with a resolution that is fair.
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Booking.com

Customer service issue
Reported by GetHuman-lschmitz
Jun 25th, 2018 - 2 mons ago
I have an issue with Booking.com too
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Seen by 4 customers so far
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Timeline
GetHuman-lschmitz started working on this issue
Jun 25th 11:47pm