Hi madam, sir **I made a reservation recently for the **th of june ****. In my reservat...

GetHuman-housseme's customer service issue with Booking.com from June 2018

Help with my Booking.com issue
Hi madam, sir **I made a reservation recently for the **th of june ****. In my reservation it was written * bed * * matress bed. Thats the reason why I made it. Today they called me to say that I have to pay extra money for the matress because **in reality** there is no matress sofa. Reservation number: **********.*Well I thats unprofessionnal. Please tell me if you can help. There is plenty of other booking website with clearer informations.**Thanks, Houssem
I trust that Booking.com will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-housseme
Jun 25th, 2018 - 2 mons ago
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Fixed
Seen by 7 customers so far
Similar issue to 1430 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-housseme started working on this issue
Jun 25th 8:24pm
GetHuman-housseme indicated the issue is not fixed yet.
Jun 25th 9:24pm