The amenities listed were not provided. Room is very very dirty. Candy stuck on mattres...

GetHuman818261's customer service issue with Booking.com from June 2018

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Help with my Booking.com issue
Before contacting them, items GetHuman818261 may need:
Name on the booking, Booking reference, and 4 digit PIN
GetHuman818261's next move: have a Booking.com rep call.
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The issue and preferred resolution, in GetHuman818261's own words:
The amenities listed were not provided. Room is very very dirty. Candy stuck on mattress. Bugs in sheets. I am not willing to spend another night here. I want a refund.
I trust that Booking.com will make this right and come up with a resolution that is fair.
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Booking.com

Customer service issue
Reported by GetHuman818261
Jun 25th, 2018 - 2 mons ago
I have an issue with Booking.com too
Not resolved
Seen by 3 customers so far
Similar issue to 1422 others
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Timeline
GetHuman818261 started working on this issue
Jun 25th 2:59pm