Hey there. *Myself and my fianc* Jessica catto have booked at club Fiji booking number...

GetHuman-bds_'s customer service issue with Booking.com from June 2018

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The issue and preferred resolution, in GetHuman-bds_'s own words:
Hey there. *Myself and my fianc* Jessica catto have booked at club Fiji booking number ********** **We have realised we’re in Fiji the hotel is and it isn’t suitable for us .. **What can we do to redeem this situation? **We have canceled. If we have no choice but to pay the booking fee can we use it as credit for another hotel? **Kind regards Brendan
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Booking.com

Customer service issue
Reported by GetHuman-bds_
Jun 24th, 2018 - 2 mons ago
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-bds_ started working on this issue
Jun 24th 10:52am