I booked at The pier penthouse puerto de la cruz tenerife on **th june for one week beg...

GetHuman-ambur's customer service issue with Booking.com from June 2018

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The issue in GetHuman-ambur's own words
I booked at The pier penthouse puerto de la cruz tenerife on **th june for one week beginning ** june*I received no confirmation at all for days so I reserved at Teneguia for the same dates*Eventually on **th after asking for confirmation twice by phone and after the amount was taken from my account,they sent me a very late confirmation but I had to phone and cajole on a few occasions*In the end I had to cancel Teneguia at VERY short notice which I dont like doing,because they hadnt charged me yet ,whereas The Pier Penthouse had!*All very lamentable and not in any way my fault*I cannot understand why I was not sent confirmation when I made the reservation but was told there was notice of it at all,I hope you will investigate this matter,thank you, *A.M Burdett
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Customer service issue
Reported by GetHuman-ambur
Jun 15th, 2018 - 9 mons ago
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GetHuman-ambur started working on this issue
Jun 15th, 2018 3:55pm